1. These Terms and Conditions apply to all orders and supersede all others. Receipt of acknowledgement of order by you, constitutes your acceptance that our conditions are the only conditions that apply to the contract notwithstanding any purported terms put forward by you.
2. PAYMENT TERMS
Account available upon application only after probationary period.
Payment shall be made in full within 30 days following the date at which the invoice is raised, unless special settlement terms have been agreed by us in writing.
2.2 NON ACCOUNT
Full Payment is required with order unless alternative terms have been agreed by us in writing.
If agreed, we may request:
1. 50% deposit with order as cash / account transfer.
2. Deposits can be accepted as cheques, but we will only commence work once the cheque is cleared.
3. No goods will be released in full or part before full cleared payment is received by Print4All and goods remain the property of Print4All Ltd.
4. Balance payment paid through cheque only accepted with a valid bank card or 5 days clearance period required before goods will be released by Print4All.
5. We accept payments through Account Transfers, Cheque, Cash or Paypal only. We do not accept payments through any credit/debit cards.
Any discounts are offered on the strict understanding that accounts are paid by the due date. We reserve the right to invoice any such discounts to accounts which become overdue.
Some printed items become subject to VAT, dependent on the contents of the artwork. If you place an order and such a payment applies, VAT will be added to your order. You will be contacted to pay the VAT before delivery will be undertaken.
If VAT is noticed on your order after the bill has been paid, you as the customer are liable to pay the VAT in full before receiving your delivery.
Print4all Ltd registered in England and Wales No. 8660510. Registered office: 19-21 Hatchett Street, Hockley, Birmingham B19 3NG. VAT No. 282798645
3. OVERDUE ACCOUNTS
3.1 No goods will be delivered on accounts which remain unpaid 14 days after payment is due. We reserve the right to charge interest on overdue accounts, at the rate of 5% above the Natwest Bank Plc base rate from time to the date the account became due until payment is received. This does not prevent us from pursuing payment of overdue accounts at any time after payment becomes due and shall be in addition to and without prejudice to any other rights we may have against you.
3.2 We reserve the right to charge you for any legal or collection charges where it is necessary to obtain payment from you of an overdue account through a third party or Court proceedings.
4. PASSING OF TITLE AND RISK
4.1 The risk in the goods shall pass to you on delivery.
4.2 All goods, delivered or not, remain our property until payment is received in full.
5. QUOTATIONS AND CONTRACTS
5.1 Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the law or Government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise. The prices are based on today¹s current costs of production and in the event of any increase in wages or costs of materials to us occurring after the confirmation of accepted contract, we shall be entitled to charge such increases to you. However, you shall be notified in writing in advance if any extra costs were to incur.
5.2 Quotations are only valid for 14 days after the initial quote date.
5.3 Any price or quotation is subject to change at any point without notice, including advertised offers.
5.4 All quotes, costs and estimates are considered tentative until we receive the job for inspection. Estimates may be revised and the customer will be notified.
5.5 Our aim is to email you a quote within 24 hours if submitted by 2 pm, Monday to Friday excluding holidays. Our customer service representatives are available to assist you. Call our team on Tel 0121 359 8777 Monday to Friday, 8am – 5 pm or use our website for any quotation related enquiries.
Where applicable all prices quoted are subject to VAT at the current rate.
7. DEADLINES / DELIVERY
7.1 After file review, additional delays may occur if items are missing or the files do not meet our file requirements. Your turnaround time restarts once we receive completed files. Although the majority of our orders are shipped within 3 business days after approval, turnaround times are not guaranteed. Your expected delivery date may change due to unforeseen delays, such as equipment failure, illness or late delivery by a carrier. Weekends and holidays are not included in your quoted turnaround time calculations.
7.2 Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. All deliveries will be charged at the prevailing rates applying at the date of such delivery.
7.3 Print4all Ltd accepts no responsibility for deliveries being missed due to non-payment. It is the customers responsibility to ensure that full payment is made before delivery can take place.
7.4 The customer must examine the completed order and notify us of any discrepancies within 24 hours of receipt of order.
7.5 All deadlines only apply once you have given complete information & confirmed order and agree to our terms.
7.6 All deadlines are subject to change for reasons beyond Print4All’s control.
7.7 Delivery prices are for standard UK delivery.
7.8 Normal Production time on Litho Print orders is 5 – 8 business days after we receive proof approval. Presentation folders, 4 colour envelopes and custom die cutting require additional time. Rush requests are handled according to workload and priced accordingly.
8. QUANTITY VARIATION
We shall be deemed to have fulfilled our contract by delivery of a quantity within 5% plus or minus of the quantity of printed goods ordered and you will be charged at the contract rate for the quantity delivered.
9. ARTWORK AND PRINTING
If customer is supplying artwork, must supply print ready artwork in PDF format. Please check artwork guidelines on our website.
9.1 Upon sight of artwork and at its sole discretion Print4All reserve the right to decline to print any item it deems to be inappropriate. Any payments made for work rejected by reason of this clause will be refunded in full.
9.2 The entire copyright throughout the world in all printing plates, litho positives and negatives, artwork, designs, photographic transparencies, negatives or positives and any other artistic craftsmanship made by or for Print4all Ltd pursuant to or in implementation of any contract with the customer shall belong to Print4all Ltd. Print4all Ltd agrees that unless the customer becomes in default of any obligation to make any payment to Print4all Ltd, it will not reproduce any such items for any competitor in business of the customer.
9.3 All artwork is printed using CMYK litho / Digital unless otherwise requested by the customer. Such a request will incur an additional fee.
9.4 All orders are completed solely on the basis of the Artwork and information provided to Print4all Ltd by the
customer. Any additional costs that arise due to the inaccuracy of the artwork supplied will be the sole responsibility of the customer.
9.5 We charge £150.00 for our logo design service for the first 4 proofs. We then charge £75.00 an hour for any changes thereafter.
9.6 Once your design project is initiated and any preliminary artwork has been created by Print4all Ltd, all retainer payments made by you become non-refundable.
9.7 Once you have placed your order, you have 1 hour to make changes to the artwork you have supplied, after this time you will become liable to charges if you need to amend or supply new artwork.
9.8 For all orders (including online), we only quote for one design per kind, any additional designs are chargeable.
9.9 We will not print the order before payment has been made, unless otherwise specified by Print4all Ltd.
9.91 Please note that all images, text and logos are the intellectual property of Print4all Ltd and are not to be used without our written permission.
10.1 Please note that the colour of the printed item will be affected by the type of material chosen for the artwork to be printed on, as well as any applied Lamination or Varnish. Print4all Ltd will not accept liability or responsibility for any variations in colour or any other defects or irregularities as a result of this.
10.2 Proofs are NOT supplied as standard. Proofs must be requested by the person ordering at the time of ordering in writing, verbal confirmation will not be accepted. All proofs are subject to an additional charge unless otherwise agreed.
10.3 If whilst performing a standard or advanced (proofing) check, Print4all Ltd discovers that the Artwork provided by the customer is defective or incorrect, Print4all Ltd will notify the customer. It is the customers responsibility to either provide the corrected artwork, or give permission for Print4all Ltd to the make the necessary changes (charges will be applicable). If the customer chooses to proceed without making the advised corrections, then they do so at their own risk. We will not be held responsible for any mistakes, viewing, spelling, punctuation, contact details or layout.
10.4 Please carefully check proofs and paper samples before signing the proof slips. If any mistakes are not spotted by clients before signing a proof slip then the responsibility passes to the customer. You will need to view all proofs at 100% to see the exact size of your product when printed. We will not commence print until we have received a copy of the final proof with a written confirmation to go to print, via email, text, WhatsApp or post.
10.5 Final proofs must be signed off by the customer in writing, and the sign off email received by Print4all Ltd before 6pm, on the day that the proof was sent, in order to receive the prints for the agreed deadline.
10.6 The Job must be signed off and payment terms agreed prior to proceeding to print.
11.1 Claims arising from damages, delay or partial loss in transit must be made in writing to us, so as to reach us within 5 days of delivery.
11.2 All claims with regard to the quality or quantity of the goods shall be made in writing to us so as to reach us within 5 working days of receipt of goods or such goods shall be deemed to comply as to quality and quantity within the terms of the contract.
11.3 You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note at time of delivery.
11.4 Claims in respect of non-delivery must be made in writing so as to reach us within 4 days from receipt of our invoice.
11.5 Print4all Ltd requires any printing to be returned in full before agreeing to reprint. If Print4all Ltd deem the printing to be of sufficient quality, and within tolerance we reserve the right to return the goods and refuse a reprint or refund.
12.1 Save in so far as defects in the goods cause death injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods.
12.2 We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedure set out in clause 10.
12.3 We are not liable for any financial loss incurred by you, including but not limited to expenses incurred by you, interest payments & loss of earnings or similar gains you would have received on monies paid to us in lieu of any unfulfilled order.
12.4 Nothing in these terms and conditions shall affect the rights of a consumer.
13.1 By their nature goods do not have a redeemable value and no refunds or credits for goods correctly supplied will be entertained.
13.2 We Reserve the right to rectify defective work by reprinting and shall not be liable to refund.
13.3 Print4all Ltd will credit your account if we deem a refund should be made
13.4 If we offer to replace you must accept such an offer unless you can show clear cause for refusing to do so.
13.5 If you do opt to have work re-done by a third party without reference to us you automatically revoke your right to any remedy from us.
13.6 All defective work must be returned to us before replacement, if the subject work is not available we will assume that it has been accepted and no replacement will be provided.
13.7 Refunds will take 3 to 4 working days to complete once Print4all Ltd has agreed to refund. This cannot be completed any faster.
13.8 CANCELLATION CHARGES Any costs incurred for work already carried out up to the date of written cancellation will also be charged for and deducted before any refunds are made. If the order has not yet been paid for then an invoice will be raised for the amount concerned and sent to the responsible party.
14. FORCE MAJEURE
We will not be held responsible for failure or delay in the carrying out our obligations under the contract arising from any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.
The contract between ourselves the Company and the Customer shall be governed by and construed in accordance with English Law. Any cases will only be entertained at the courts in Birmingham,UK.
Print4all reserves the right to change any prices mentioned on the website, advertisements or promotional media without any prior notice.
Print4All reserves the right to withdraw any offer/s mentioned on website, advertisements or promotional media without any prior notice.
Reviews placed through our Social Media channels and TrustPilot account may be used across the Print4all Ltd website.
Samples of your product may be used for sales or marketing purposes.
Your business name may be included in our newsletter and promotional databases.
Complaints must be made within 48hours of receiving your goods. The complaint will be assessed and if Print4all Ltd deems it necessary, a reprint may be offered. Any complaints made after 48 hours are automatically void of any offer to reprint and will not be assessed.