Protecting your personal details on our website Last updated: 14th January 2019

PRINT4ALL Ltd (Registered number 8660510), whose registered office is at 19-21 Hatchett Street, Hockley, Birmingham B19 3NG (“we”, “our”, “us”), knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes our Privacy Policy and forms part of our website terms and conditions (“Website Terms”), which you can find here; https://print4all.org.uk/P4ATermsandConditions/

We believe that it is important to protect your Personal Data (as defined in the General Data Protection Act 1998) and Regulation ((EU) 2016/679) and any UK implementing law (“Data Protection Laws”)). We are committed to giving you a personalised service that meets your needs in a way that also protects your privacy.

This Privacy Policy explains how we may collect Personal Data about you. It also explains some of the security measures we take to protect your Personal Data and tells you certain things we will do and not do. You should read this Privacy Policy in conjunction with the Website Terms.

For the purpose of the Data Protection Laws, PRINT4ALL Ltd. is a data controller and a data processor (depending upon what Personal Data it collects and processes from you).

By accepting our Website Terms or by visiting www.print4all.org.uk (“the Website”) you are accepting and consenting to the practices described in this Privacy Policy. Should you wish to print a copy of this Privacy Policy for future reference, press ctrl + p to do so.

1. Collecting Information

1.1. We may collect Personal Data about you from a number of sources, including the following:

• 1.1.1. From you when you purchase a service or product from us, which will usually involve creating a PRINT4ALL print account or a guest account. We will collect your full name, email address, company name (if applicable), billing and delivery details and, if you are creating a PRINT4ALL print account, you will be asked to provide a password.

• 1.1.2. From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services.

• 1.1.3. From documents that are available to the public, such as the electoral register.

1.2. With regard to each of your visits to our site we will automatically collect the following information:

• 1.2.1. Technical device information, including the device used to access our site (i.e. desktop, mobile or tablet);

• 1.2.2. Information about your visit, including products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, whether our template designs have been downloaded and whether you have subscribed to our blog and/or mailing lists.

1.3. We do not anticipate collecting any special categories of personal, within the meaning of the Data Protection Laws. For example, information about your health or ethnic origin. However, in the event that we wish to do so, you will be asked to expressly consent to the collection and processing of this Personal Data and are under no obligation to provide such consent.

1.4. Where you provide Personal Data on behalf of a third party, you will ensure that you have all necessary and appropriate consents and notices in place to enable lawful transfer of the Personal Data to us for the duration and purposes of our agreement with you. This will include providing the third party with the information set out in this Privacy Policy and complying with your own obligations under the Data Protection Laws. If you are unable to ensure that you have all necessary and appropriate consents in place, do not transfer or otherwise provider that third party’s personal data to us.

2. Using Your Personal Information

2.1. The Personal Data of our customers is an important part of our business and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:

• 2.1.1. To help us to identify you when you contact us.

• 2.1.2. To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.

• 2.1.3. To allow us to carry out marketing analysis and conduct research (including creating statistical and testing information). We will not, however, use your Personal Data for automated profiling to carry out automated decisions such as evaluating credit without your express consent.

• 2.1.4. To allow us to contact you (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us that are similar to those that we have already provided to you or that we have a legitimate interest to contact you about, unless you have asked us not to do so. You can manage your preferences at any time by contacting us using the details set out in clause 6.1. below.

• 2.1.5. We may check your details with fraud prevention agencies, as further set out in clause 2.4 below.

• 2.1.6. To notify you about changes to our service.

• 2.1.7. To ensure that content from the Website is presented in the most effective manner for you and for your computer.

• 2.1.8. To administer the Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

• 2.1.9. To improve the Website to ensure that content is presented in the most effective manner for you and for your computer.

• 2.1.10 As part of our efforts to keep the Website safe and secure.

2.2. We will not disclose your Personal Data to any third party except in accordance with this Privacy Policy or with your express consent.

2.3. We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:

• 2.3.1. Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

• 2.3.2. If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us, about our customers, will be one of the transferred assets.

• 2.3.3. If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.

2.3.4. If we engage companies and individuals to perform functions on our behalf. Any third parties we may engage are bound by strict contractual provisions with us and only have access to Personal Data needed to perform their functions, and may not use it for other purposes. In addition, they must process the Personal Data in accordance with this Privacy Policy and as permitted by the Data Protection Laws. The types of third parties that we use include:

• Contracted courier and delivery companies,
• Marketing and Market Research companies,
• Online advertising platforms,
• Customer Relationship Management software providers,
• Secure Online payment platforms.

2.4. In connection with any transaction which we enter into with you:

2.4.1. We, and other companies in our group, may from time to time carry out credit and fraud prevention checks with one or more licensed credit reference and fraud prevention agencies. We and they may keep a record of the search. Information held about you by these agencies may be linked to records relating to other people living at the same address with whom you are financially linked. These records will also be taken into account in credit and fraud prevention checks. Information from your application and payment details of your account will be recorded with one or more of these agencies for this purpose.

2.4.2. If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with other people and organisations. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud.

2.4.3. If you require further details of the credit agencies and fraud prevention agencies we engage from time to time, please write to our Data Protection Officer using the contact details set out in clause 6.1 below.

3. Protecting Information

3.1. In accordance with the Data Protection Laws, we adopt strict security measures to protect your Personal Data.

3.2. All Personal Data you provide to us is stored on our secure servers in the European Economic Area. We will not transfer your Personal Data outside the European Economic Area without your express consent. We also work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

3.3. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we do however transmit the entire credit card number to the appropriate credit card company during order processing.

3.4. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of Personal Data. Our security procedures mean that we may occasionally request proof of identity before we disclose Personal Data to you.

3.5. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer. If you have any reason to believe that your password may have been accessed by a third party, please contact us as soon as possible and we will take steps to reset that password.

3.6. We will only retain your Personal Data as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements. This will usually be for a period of seven years. To allow you to return to your account to reorder we keep account data for up to 10 years. If an account is inactive for more than 10 years it will be deleted. If you would like us to delete your account details prior to this date please contact us via our customer service teams or via the contact details set out in clause 6.1. below.

3.7. To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure of

your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements.

3.8. In some circumstances we may anonymise your Personal Data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

4. The Internet and Cookies

4.1. As stated above, we may occasionally email you about our services and products. We will, however, give you the opportunity to opt-out of that communication in each email. You can also always contact us using the details set out in clause 6.1.

4.2. Please remember that communications over the Internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered – this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our reasonable control.

4.3. We may from time to time use ‘cookies’ on the Website to monitor how people use the Website. This helps us to understand how our customers and potential customers use the Website so we can develop and improve the design, layout and function of the sites. A cookie is a piece of information that is stored on your computer’s hard drive through your browser, to recognise your browser and which records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit.

4.4. If you do not want us to use cookies, you can set your browser to reject cookies or to tell you when a website tries to put a cookie on your computer. However, you may not be able to use some of the products or services on the Website without cookies. The ‘Help’ icon on the menu bar of most browsers will tell you how to prevent your browser from accepting cookies, how to have the browser notify you when you receive a cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-ons settings or visiting the website of its manufacturer.

4.5. The cookies that we currently use on the Website are as follows: Cookie Name	What it does
_#uid	This stores a unique user identifier for you, so we can track how you’ve used print4all.org.uk and your behaviour through the site.
_aw_m_6200	This allows route1print.co.uk to track and manage payments of commission to selected publishers.
_ga	This stores a unique user identifier for you, so we can track how you’ve used print4all.org.uk and your behaviour through the site.

_vis_opt_exp_EXPERIMENT_ID_goal_GOAL_ID	This is generated when a goal is created within Visual Web Optimiser.
_vis_opt_test_cookie	This is a temporary session cookie generated to detect if the cookies are enabled on the user browser or not.
_vis_opt_exp_EXPERIMENT_ID_combi	This is generated when users reach a particular combination. This cookie ensures that users see the same variation that they saw on their previous visit to the page.
_vis_opt_exp_EXPERIMENT_ID_exclude	This is generated when a user is excluded from a VWO test.
_vis_opt_exp_EXPERIMENT_ID_split	This is generated during a VWO Split URL test.
_vis_opt_s	This detects if the user is new or returning to a particular VWO test.
_vis_opt_out	This indicates that the visitor is not part of the VWO test. This cookie is valid for 10 years.
_vwo_uuid	This generates a unique ID for every visitor and is used for the report segmentation feature in VWO. It also allows you to view data in a more refined manner.
ASP.NET_SessionId	This stores a unique user identifier for you, so we can track how you’ve used print4all.org.uk and your behaviour through the site
olfsk	This is essential to enabling your use or our website and its features. Without this, services we would provide (such as permitting log-in into the service) cannot be provided.
SnapABugHistory	This stores a unique user identifier for you, so print4all.org.uk can provide online support via online chat.

SnapABugRef	This stores a unique user identifier for you, so print4all.org.uk can provide online support via online chat.
SnapABugVisit	This stores a unique user identifier for you, so print4all.org.uk can provide online support via online chat.
ciq_visited	This stores a unique user identifier for you, so print4all.org.uk can present tailored promotions to website visitors.
_#env	This is used to collect information about your browser. It stores things like screen size and browser type, so we can give you the best experience on print4all.org.uk
_#lps	This is used by our marketing partners to track where you came from and how you arrived at print4all.org.uk
_#sess	This stores information about a particular visit to route1print.co.uk and what you’ve looked at on our site in an individual session. This cookie doesn’t store any personal information.
_#srchist	This stores the history of how you got to print4all.org.uk
_#tsa	This stores the history of how you got to print4all.org.uk
_#vdf	This stores what you’ve bought on our site while you look at other pages.

5.Links

5.1. The Website may include third-party advertising and links to other websites. We do not provide any Personal Data to these advertisers or third-party websites.

5.2. Third-party websites and advertisers, or Internet advertising companies working on their behalf, may also use technology to send (or “serve”) the advertisements that appear on the Website directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other

technologies to measure the effectiveness of their ads and to personalise advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party websites are not covered by this Privacy Policy. Please contact them directly for more information about their privacy practices. In addition, the Network Advertising Initiative offers useful information about Internet advertising companies (also called “ad networks” or “network advertisers”), including information about how to opt-out of their information collection. You can find out more information through the website https://www.networkadvertising.org/

5.3. We exclude all liability for loss that you may incur when using these third party websites.

6. Further Information

6.1. If you would like any more information or you have any comments about our Privacy Policy, please either write to us at Data Protection Officer, 72-73 Summer Lane, Hockley, Birmingham B19 3NG email us at contact@print4all.org.uk or telephone us at 0121 359 8777.

6.2. We may amend this Privacy Policy from time to time, in which case we will publish the amended version on the Website. You confirm that we shall not be liable to you or any third party for any change to this Privacy Policy from time to time. It is your responsibility to also check the Website regularly to determine whether this Privacy Policy has changed.

6.3. You can ask us for a copy of this Privacy Policy and of any amended Privacy Policy by contacting us using the details set out in clause 6.1 above. This Privacy Policy applies to Personal Data we hold about individuals. It does not apply to information we hold about companies and other organisations.

6.4. We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly.

6.5. Please note that we may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance. You will be advised at the start of your phone conversations with us whether any recording is taking place and whether you are comfortable proceeding on that basis. If not, we will contact you by other means.

7. Your Rights

7.1. The Data Protection Laws give you the right to access information held about you. Your right of access can be exercised in accordance with the Act. An access request may be subject to an administrative fee to meet our costs in providing you with details of the information we hold about you. You additionally have the right to ask for your Personal Data to be deleted or to be moved to another provider. These are sometimes referred to the ‘Right to Erasure’ and the ‘Right to Data Portability’.

7.2. Please contact us using the details set out in clause 6.1 if you wish to exercise any of those rights and we will be happy to assist.

7.3. You also have the right to make a complaint to the Information Commissioner’s Office if you are unhappy about how we have dealt with your Personal Data. You can find the Information Commissioner’s Office’s website at https://ico.org.uk/

Print4All work hard to ensure all of our work is as the customer requests it to be. Our aim is to produce a perfect end product that will match or even exceed your expectations.

Whatever the work, large or small, simple or complex, our vast range of quality press equipment, from single colour SRA4 to 5 Colour B2, allied to our strict quality management, means we can produce optimum solutions along side value for money.

When printing, sheets are measured at specific intervals for ink coverage, dot gain and register. Each must remain within closely defined tolerances. Selected sheets are also retained on file.

Please work with us by checking your proof carefully! Proofing is your responsibility on all printing services. You are 100% responsible for the accuracy of your proof.

Print4All cannot be held responsible for errors related to colour matching. Due to variations in monitor calibrations, ink, paper, and limitations throughout the printing processes, we cannot guarantee the final product will match the colour/density of your personal printer or monitor. Such variations are considered commercially acceptable.

Print4All cannot be held liable for failure to meet expected deadlines due to improper file composition or last minute changes requested.

Print4All cannot be held responsible for errors in customer supplied digital files including low resolution graphics, photos, improper file format, page layout, compliance with mailing restrictions, missing fonts or corrections not requested in writing.

We are not responsible for any damages or claims incurred by you or your business caused by receiving printed materials which are defective or incomplete or which you receive later than the estimated delivery date.

Print4All reserve the right to determine whether a manufacturing error or defect has occurred in your order. If new files are submitted or additional corrections need to be made, additional charges may be applied.

Print4All provides equal opportunities and is committed to the principle of equality regardless of race, creed, colour, nationality, sex, disability, age, gender re-assignment or sexual orientation. We will apply employment policies which are fair, equitable and consistent with the skills and abilities of our employees and the needs of the business.

We will not condone any discriminatory act or attitude in the conduct of our business with the public or our employees. Acts of harassment or discrimination on the grounds of race, sex, disability, age, gender re-assignment or sexual orientation are disciplinary offences.

Introduction

Print4All recognises that it is essential to provide equal opportunities to all persons without discrimination. This policy sets out the organisation’s position on equal opportunity in all aspects of employment, including recruitment and promotion, and provides guidance and encouragement to employees at all levels to act fairly and prevent discrimination on the grounds of sex, race, marital status, disability as defined by the Disability Discrimination Act 1995, part-time and fixed term contract status, age, sexual orientation or religion.

Statement of policy

(a) It is the policy of Print4All to ensure that no job applicant or employee receives less favourable treatment on the grounds of sex, race, marital status, disability, age, part-time or fixed term contract status, sexual orientation or religion, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable. The organisation is committed not only to its legal obligations but also to the positive promotion of equality of opportunity in all aspects of employment.

(b) The organisation recognises that adhering to the Equal Opportunities Policy, combined with relevant employment policies and practices, maximises the effective use of individuals in both the organisation’s and employees’ best interests. Print4All recognises the great benefits in having a diverse workforce with different backgrounds, solely employed on ability.

(c) The application of recruitment, training, and promotion policies to all individuals will be on the basis of job requirements and the individual’s ability and merits.

(d) All employees of the organisation will be made aware of the provisions of this policy.

Recruitment and promotion

(a) Advertisements for posts will give sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. Information about vacant posts will be provided in such a manner that does not restrict its audience in terms of sex, race, marital status, disability, age, part-time or fixed term contract status, sexual orientation or religion.

(b) Recruitment literature will not imply a preference for one group of applicants unless there is a genuine occupational qualification which limits the post to this particular group, in which case this must be clearly stated.

(c) All vacancies will be circulated internally and externally.

(d) All descriptions and specifications for posts will include only requirements that are necessary and justifiable for the effective performance of the job.

(e) All selection will be thorough, conducted against defined criteria and will deal only with the applicant’s suitability for the job. Where it is necessary to ask questions relating to personal circumstances, these will be related purely to job requirements and asked to all candidates.

Training

(a) Employees will be provided with appropriate training regardless of sex, race, marital status, disability, age, part-time or fixed term contract status, sexual orientation or religion.

(b) All employees will be encouraged to discuss their career prospects and training needs with their Line Manager or the HR Department.

Monitoring

(a) It is the responsibility of the Head of HR to ensure that all aspects of this policy are kept under review and are operated throughout the organisation.

(b) Where it appears that applicants/employees are not being offered equal opportunities, circumstances will be investigated to identify any policies or criteria which exclude or discourage certain employees and, if so, whether these are justifiable.

Grievances and victimisation

(a) Print4All emphasises that discrimination is unacceptable conduct which may lead to disciplinary action under the organisation’s Disciplinary Procedure.

(b) Any complaints of discrimination will be pursued through the organisation’s Grievance Procedure.

We at Print4All recognise our duties under the Health and Safety at Work Act 1974 and the accompanying protective legislation. We will endeavour to meet the requirements of this legislation so as to ensure that we maintain a safe and healthy working environment. Our managers and supervisory staff are informed of their responsibilities to ensure they take all reasonable precautions to ensure the safety, health and welfare of those who are likely to be affected by our undertaking.

Print4All recognises so far as is reasonably practicable, the duty to ensure the following:

a) To provide and maintain a safe place of work, safe systems of work, safe equipment and a healthy and safe working environment.

b) To ensure that hazards are identified and regular assessments of risks are undertaken.

c) To provide information, instruction and training as is necessary to ensure employees and others are assured of a safe and healthy working environment.

d) Promoting the awareness of health and safety and encouraging health and safety best practice throughout our organisation.

e) To ensure we are taking the appropriate protective and preventative measures.

To ensure that we have access to competent advice and are able to secure compliance with our statutory duties.

In order that we can achieve our objectives, and ensure our employees recognise their duties under health and safety legislation whilst at work, we ensure that we inform them of their duty to take reasonable care of themselves and others who may be affected by their activities. All our employees are informed of their obligations to ensure they co-operate with management and adhere with Print4All safety rules, which are provided within the Employee Safety Handbook.

Print4All uses reasonable care to ensure that the information appearing on this website is up to date and accurate. While Print4All takes precautions to prevent the occurrence of errors and omissions the user of this website should not take the accuracy of the information for granted but should check directly with Print4All. None of the material contained in this website is to be relied upon as a statement or representation of fact.

Print4All has no control over the use to which the information may be put by the user and accordingly shall not be liable for any loss of profits or contracts or any indirect or consequential loss or damage arising out of or in connection with the use of such information.

We make no warranty that the contents of this Website are free from computer viruses or anything else which has contaminating or destructive properties and shall have no liability in respect thereof.

The statutory rights of a client dealing with Print4All shall remain unaffected.

Links to other Websites

It is not possible for Print4All to review the content of all of the websites to which this website links and Print4All can not be held liable for their content. Users of this website link to other websites at their own risk and use those websites according to the terms and conditions of use of those websites.

Transmitted material

Any material or information transmitted to or posted to this website by any means will be treated as non confidential and non proprietary and may be disseminated or stored or used by Print4All for any purpose whatsoever including but not limited to developing, manufacturing and marketing products and services.

Do not post or transmit to or from this website any unlawful, threatening, defamatory, obscene, scandalous, inflammatory, pornographic or profane material or any other material which could give rise to any civil or criminal liability in the territory to which this website relates.

English law and jurisdiction applies with respect to contents of this Website.