Frequently Asked Questions
We are able to offer Full Colour Process printing at a much lower price than our competitors. We are not a broker or middle man, we own the presses so no one adds their little bit to the job before you pay! The end result is that it saves you money!
We are more than happy to produce your artwork for you and have our creative designers team work on your project.
If you require any artwork there is a minimum charge (depending on the product) which is available on request.
We normally take 3-5 days to produce your artwork. Our creative designers team work hard to produce creative artwork and so proofs can sometimes take longer than this. If your print is urgent please call our Customer Services Team on 0121 359 8777 before ordering.
We can take orders for design only or even for print only but will be much happier to receive your design & print order. We only start work once an order has been placed and we have received a purchase order or a deposit as confirmation of order. We are also unable to undertake prospective artwork (artwork with the assumption that if you like the design you will place the print). If this is something you think you may require it’s probably best for you to seek a freelance designer or use a design agency, get them to produce your artwork (pay the fees) and then get them to send us your artwork. Once we have created your artwork and if for any reason your artwork does not proceed to print we will refund the print and delivery element of your order but we will not refund any artwork fees.
We can print on anything you require, we are happy to quote on this, but for most stationery, flyers and leaflets we find our standard stocks are most suitable and are the least expensive.
Yes! Email the specifications of the quote to: firstname.lastname@example.org and we will get back to you normally within a couple of hours or so (during busy periods quotes can take up to 24 hours).
Choosing the size of your flyer or leaflet depends primarily on what it is intended for. Night club flyers, for example, are normally A6 as this size is easy to distribute and fits easily in pockets and handbags. Whereas business applications tend to use A4 and A5 format as they integrate well with standard brochure sizes. If the budget is critical, why not go for a smaller flyer like A7. If you are unsure just call our Customer Services on 0121 359 8777 and we will help you decide.
VAT on flyers (and only flyers) are normally zero rated with the following exceptions: VAT is chargeable if the flyer is used as admission, discount on admission or product/service. An example of this is “Free (Or discounted) Admission with This Flyer”. VAT is chargeable if the flyer is designed to be written on for example a form is incorporated into the design. VAT is chargeable if the flyer is to be used as a Postcard. VAT is applicable on the delivery element of the flyers and leaflets order.
A more detailed description of VAT print rules & regulations is available from HM Revenue & Customs http://www.hmrc.gov.uk/VAT/. All Flyer prices are set as zero rated. If after ordering the flyer is deemed under the current VAT regulations to incur VAT at standard rate we will notify you before we go to print.
In the event that we are unable to ascertain whether the flyer is zero rated or standard rated, VAT will be charged at standard rate and with your agreement we will seek clarification from HM Revenue & Customs. If they advise us your job is zero rated we will refund you.
Supplying print ready files mean that all images have been converted to CMYK, the resolution is correct, all fonts have been embedded, the bleeds and cut marks are there and the files are supplied in an acceptable format. This means we can go to print with the least of hassle saving both time and money.
Most design software can produce PDF, JPG or TIF files which we can print from as these are print ready files. If you are still unsure please call Customer Services on 0121 359 8777 and ask for assistance on artwork.
No information we collect for order processing or from enquiries is shared with any other company or website ever!. Your information is only used to contact you when necessary.
We have a convenient and easy online file transfer. We can always set up a secure server for clients who may transfer artwork regularly. Other options are via email, we transfer (https://wetransfer.com), whatsapp or skype. Be sure to include contact information and quote number when sending us your files.